Shipping Policy | Soapage

Shipping Policy

Shipping Information (US)

We offer FREE Priority 2-3 Day Shipping & Standard 3-4 Day Shipping on all U.S. merchandise orders $35 and over (excluding taxes).
Shipping rates are varied and calculated live based on the weight & dimensions of the package. READ BELOW
Shipping Method Costs Total Delivery Tie After Fulfillment
Standard 3-4 Day Shipping
(Orders over $35)
FREE (under 13 oz) 3-4 business days
Standard 3-4 Day Shipping
(Orders under $35)
$2.98 up to $5.96 3-4 business days

Priority 2-3 Day Shipping
(Orders over $35)

FREE (over 13 oz) 2-3 business days
Priority 2-3 Day Shipping
(Orders under $35)
$6.95 up to $8.95

2-3 business days

 

Soapage.com offers the following free shipping services:

FREE STANDARD 3-4 DAY SHIPPING on all U.S. merchandise orders $35 and over (excluding taxes & coupons) must be under 13 oz

FREE PRIORITY 2-3 DAY SHIPPING on all U.S. merchandise orders $35 and over (excluding taxes & coupons) must be over 13 oz

Shipping Costs & Delivery Times

Processing time usually takes 1-3 business days. Delivery times are based on orders placed between Monday – Friday.
Soapage.com offers FREE STANDARD 3-4 DAYS SHIPPING on all U.S. merchandise orders $35 and over (excluding taxes). Orders $35 and over always ship for free—no promotion code needed.
For shipments totaling less than $35, there is a delivery charge of $2.95 up to $4.95 for Standard 3-4 Days shipping. Our standard shipping option is Standard 3-4 Day shipping.
Soapage can combine your orders, upgrade the service if we have common shipping address unless it's mention DO NOT COMBINE in your order notes. 
Gift cards are emailed from merchandise.

Delayed Shipping

Delivery is the responsibility of the United States Postal Services (USPS) and not Soapage. In some cases and for many reasons, a package can take longer than expected to be delivered. Packages deemed “Undeliverable as Addressed” can have up 1-2 weeks of delay. A package can be delayed even before the package is in route to the state where the delivery address is located. 

Damaged Items During Shipping

It is normal for outside boxes and envelopes to show signs of wear and tear, however damaged or broken products during shipping have to be reported to the United States Postal Service. Items lost or damaged during shipping are the responsibility of the shipping company and not Soapage. You can start a claim process with your local post office, or if you prefer we can handle it on your behalf. However, by filing a claim personally you cannot request a refund from Soapage.

If your merchandise was damaged during transit, and you would like us to handle the claim process, please request a Return Authorization. Take pictures of the box and content to record any damage. We will require this information during the process. Do not discard the damaged products or any packaging material. Do not mail anything back until instructed.

The United States Postal Office takes 2-3 weeks for processing claims. A replacement for the damaged product(s) will be mailed to you within 5-7 business days after receiving the approval for the claim from the United States Postal Office.

Insurance

Soapage is not responsible for undeliverable packages. If USPS has attempted delivery 3 times according to their policies, and they are unable to deliver to the shipping address given, USPS will automatically redirect the package back to the Soapage warehouse. The "User" will be responsible for all shipping charges incurred during this process.

Out Of Stock

Out of stock orders will be shipped when items become available.
 

Hawaii, Alaska & Puerto Rico

For shipments to Hawaii, Alaska, and Puerto Rico please email contact@soapage.com for further information.
 

P.O. Box

If you are shipping to a U.S. P.O. Box, we offer USPS Priority free on orders $35 and over (over 13 oz)
 

International Shipping

For delivery to Canada, and other destinations, please email contact@soapage.com
 

Multiple Shipping Addresses

At this time, we can only ship to one address per order. To ship to multiple addresses you have to place multiple orders. If your order over $50 or you have a distributor account please email contact@soapage.com for further information.
 

Business Days & Holidays

All orders ship Monday - Friday, excluding federal holidays within the United States. 

Packages do not ship from our distribution centers on the following holidays, please make sure you place your order ahead of time:
  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas
 

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail.  The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. You may also call Soapage's Customer Service at (201)-366-1166 or email us at contact@soapage.com